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Glossary

Delivery Guarantee

Most growth-services providers guarantee either nothing or everything. Nothing: "too many variables." Everything: lead-volume promises written against inputs the provider does not control: the client's market, offer, and ad spend. The Delivery Guarantee takes a third position: guarantee the machine completely, and the market honestly.

How the spec is set. At kickoff, each of the three priority projects gets a written acceptance spec: what live means, what the system produces, and how it is measured. A quoting engine prices against an agreed accuracy benchmark. A content engine publishes on schedule in the validated voice. A scorecard scores and routes. "Done looks like" becomes contractual language, not a vibe.

What happens if a system misses. IGP keeps building at its own cost until the spec is met. The remedy is delivery, not a discount. The client hired a builder to deliver a working machine, and the guarantee holds the builder to exactly that.

What IGP deliberately does not guarantee: market outcomes. Lead volume depends on the client's offer, market, and ad spend. IGP retired its lead-volume promise (the 90-Day Pipeline Guarantee, retired June 2026) for exactly this reason: a guarantee written against someone else's inputs is either a lie or an insurance premium hidden in the fee.

The guarantee is what makes IGP cap intake at two new clients per month. Delivery risk is only underwritable when the builder is not overcommitted. Scarcity is not marketing. Scarcity is what underwrites the guarantee.

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